Welcome to formalstep.com. Please read the following terms and policies carefully before using this website. By accessing or purchasing products on this website, you agree to abide by these terms.
- User Agreement
Users of this website must be 18 years of age or older or have the consent of a legal guardian.
Users should provide true and accurate personal information and are responsible for the security of their accounts.
Users may not use this website in any illegal or infringing manner.
- Orders and Payment
Placing an order indicates that the user agrees to pay the corresponding amount according to the order details.
We accept major credit cards, debit cards, and third-party payment platforms (such as PayPal).
Payment information is processed through a secure encrypted gateway; this website does not directly store complete payment information.
An order confirmation email will be sent after successful payment. Please keep your order number for future reference.
- Shipping and Delivery
We offer standard and expedited shipping services within the United States. Please refer to the checkout page for specific costs and delivery times.
Delivery time is 3-10 business days after order placement (depending on region and stock availability). This website is not liable for delays caused by incorrect addresses, courier delays, or force majeure.
- Return and Exchange Policy
Returns and exchanges are accepted within 30 days of receipt of the goods (unused and in original packaging).
Special offer items may not be eligible for returns or exchanges; please refer to the product page for details.
Returns and exchanges require a valid order number and proof of purchase. Return shipping costs are borne by the user (for non-quality issues).
After receiving the returned goods and confirming they are in good condition, we will process your refund within 7 business days.
- Privacy Policy
We are committed to protecting the security of your personal information. Please see our Privacy Policy page for details.
All personal information is used solely for order processing, customer service, marketing promotions, and legal requirements.
- Intellectual Property
All content on this website (text, images, trademarks, icons, designs, etc.) is protected by U.S. copyright law. No individual or organization may copy, reproduce, or use it for commercial purposes without authorization. - Disclaimer
We strive to ensure the accuracy of product information, but do not guarantee that the content is error-free or suitable for all user needs. This website shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the website or its products. - Governing Law
These Terms and Conditions shall be governed by the laws of the State of California, without regard to conflict of laws rules. Any dispute arising out of or relating to these Terms and Conditions shall first be settled amicably through negotiation; if such negotiation fails, the dispute shall be submitted to the courts of California for resolution.