Welcome to formalstep.com. Below are our shipping policies to ensure your order arrives safely and quickly.
- Shipping Scope
We provide delivery services to all areas within the United States and also support international shipping to some countries and regions. For international orders, please confirm on the checkout page whether delivery to your country is possible. - Import/Export and Customs
International orders may involve customs duties, import taxes, and other customs fees, which are borne by the customer. We will declare the value and category of goods in accordance with local laws and international import/export standards to ensure smooth customs clearance. Please note that international shipping times may be affected by customs inspections. - Shipping Methods and Logistics Partnerships
We partner with several well-known logistics companies to ensure your package arrives safely and quickly.
Domestic Shipping: Primarily partnering with UPS, FedEx, and USPS, providing standard and expedited delivery services.
International Shipping: Primarily partnering with DHL and FedEx International, providing international express services.
Shipping Time Reference:
US Domestic Standard Delivery: 3-10 business days
US Domestic Express Delivery: 1-5 business days
International Express: 5-15 business days (depending on destination and customs conditions)
- Order Processing Time
All orders will be processed and shipped within 1-2 business days after payment confirmation (weekends and holidays will be delayed). Shipping may be delayed due to low stock or peak promotional periods; we will notify you by email. - Shipping Costs
US Domestic Orders: Standard shipping costs are charged based on order amount and region; some orders may enjoy free shipping.
International Orders: Shipping costs are calculated based on weight, volume, and destination, and will be displayed on the checkout page.
- Package Tracking
After shipment, we will send a tracking number via email. You can check the package status in real time on the logistics company’s website. If you have not received your package for an extended period, please contact customer service for assistance. - Shipping Risks and Liability
In the event of delays, loss, or damage during transportation, the logistics company will handle the situation according to the shipping terms. International customers are advised to select trackable and insured services when placing their orders to protect their rights. This website assumes no additional responsibility for delays or returns caused by incorrect addresses, failure to pick up packages on time, or customer-related reasons. - Special Notes: Delivery to remote or special areas may be delayed. International shipping may be delayed due to weather, customs, or political factors; please be patient. Please ensure you provide accurate shipping information to avoid affecting delivery speed and success rate.