At formalstep.com, we are committed to providing our customers with a superior shopping experience. If you are not satisfied with your purchase, you can apply for a return or exchange according to the following policy:
- Return/Exchange Timeframe
All items can be returned or exchanged within 30 days of receipt.
Returned or exchanged items must be unused, unwashed, with complete labels and original packaging.
Special offer items or some promotional items may not be eligible for returns or exchanges; please refer to the product page for details.
- Return/Exchange Process
Contact Customer Service: Contact customer service via email, providing your order number and the reason for the return/exchange.
Obtain Return Authorization: After customer service confirms that the return/exchange conditions are met, they will provide a return authorization number and return instructions.
Return the Item: Please return the item safely to the address and as required by customer service. We recommend choosing a trackable logistics service to ensure safe returns.
Process Refund or Exchange: After receiving and inspecting the item in good condition, we will process the refund or exchange within 7 business days. Refunds will be returned to the original payment account, and exchanges will be reshipped after confirmation. 3. Shipping Costs
For returns/exchanges due to product quality issues, we will cover the return shipping costs.
For returns/exchanges due to personal reasons (such as incorrect size or dislike of style), the customer will be responsible for the shipping costs.
International return shipping costs and customs duties are the responsibility of the customer, unless there is a quality issue with the product.
- Refund Processing
Refunds will be processed within 7 business days after the returned goods are confirmed to be in good condition.
The specific arrival time depends on the processing speed of the bank or payment platform.
- Important Notes
Please be sure to retain the logistics receipt for returned goods for future reference.
If the returned goods do not meet the return/exchange conditions, we reserve the right to refuse a refund or exchange.
This website is not liable for any failed returns due to incorrect address, failure to pick up the package in a timely manner, or other customer reasons.