Welcome to formalstep.com (hereinafter referred to as “this website”). We take your privacy and personal information security very seriously. This Privacy Policy explains how we collect, use, store, and protect your information.
- Information We Collect
When you use this website or shop, we may collect the following information:
Personal Information: Name, email address, phone number, shipping address, billing information, etc.
Account Information: Username, password, and account preference settings.
Payment Information: Credit card or other payment method information (processed through a secure payment gateway; this website does not directly store complete payment information).
Usage Information: Browsing history, click data, shopping preferences, and website access logs.
- How Information is Used
The information we collect is primarily used for:
Processing and managing your orders and payment transactions;
Providing customer service and technical support;
Sending order confirmations, logistics information, and promotional notifications (unsubscribe is available);
Analyzing website usage to improve user experience and service quality;
Preventing fraud and protecting account security. - Information Sharing and Disclosure
We promise not to sell your personal information to third parties, but may disclose it in the following circumstances:
To share necessary information with logistics companies or payment service providers for order processing or delivery;
To comply with laws and regulations, judicial requirements, or government orders;
To protect the legitimate rights and interests of this website, users, or the public. - Information Security
We take reasonable technical and management measures to protect the security of your personal information, including data encryption, firewalls, and access control. However, please understand that internet transmission cannot be guaranteed to be 100% secure, and we cannot completely ensure the absolute security of information. - Cookies and Tracking Technology
This website may use cookies, web beacons, or other technologies to improve user experience, analyze website traffic, and personalize content. You can choose to disable cookies in your browser settings, but some functions may be limited. - Children’s Privacy
This website is not intended for children under the age of 18, nor does it actively collect their personal information. If we discover that children’s information has been mistakenly collected, we will delete it immediately. - Privacy Policy Updates
This privacy policy may be updated at any time. We will post the updated version on the website and notify users by email when necessary. Please check regularly for the latest information.